Payment and Shipping Information

This page provides payment and shipping information for ordering random number products.

Shipping Information

The shipping address must be correct and complete. You must provide a correct postal- or Zip code, and please note that EMS or UPS shipping computers will make
a look-up, to check that your shipping address match the postal code. The only
exception would be if postal codes is not used at all in your country.
USA+Canada customers must also provide the "State". 
We ship to most countries in the world, so please also provide the Country where you live (US+ Canada customers!). If you prefer a separate invoice and delivery address, you may send an E-Mail or use the "Optional message to Protego" field. 

Provide a phone number to the receiver of the shipping. We also include your purchase order number on the shipping, as part of the shipping address, if available.
If you send us some address information, that you prefer not to be known by shipper/customs, indicate so, and we will not include it on the shipping documents or address.

Taxes, VAT, and local fees must be payed by you prior to receiving the shipping. We cannot investigate, or inform you, on such local practices, laws, or fees. The fee/tax/VAT is not included in the price of our products.

Customs processing may be confusing and irritating, in some countries some of the time. Please include your VAT code, as proper identification of your company, by experience, make matters more easy at your local import Customs.

We never include your e-mail address for use by Shipper/Customs/Spam.
All orders are checked manually before any products are shipped.

If you ship by UPS, track your shipping on-line, so you know if something go wrong. You may call your local UPS office at any time.
The EMS also have a tracking number, but on-line tracking is likely not fully implemented; this will likely improve. All our EMS shipments can be tracked on-line at posten.se, but the English service don't work (!). When the shipping leave Sweden, tracking is no longer possible at "Posten". To find you local post service look here.
If you think there is a problem, try calling to your local post office, and ask, as they likely have a fully implemented on-line tracking system for internal use.

It is OK for us to ship to an alternate or temporary address, such as building site, hotel, exhibition, and similar. We require that your purchase is fully payed in advance, and you must also take the full responsibility of receving the shipping, so it don't get lost. We also need your complete office address for our accounting.

There are special application areas where our customers don't want to include their official company name; there can be many explanations for this. Due to that all electronic communication is montored and saved, my recommendation is to order our products by a snail-mail letter, and suggest to us the instructions for shipping and payment that you prefer, depending on your needs.

Shipping deadline is approx 12:00 for an UPS shipping, and 16:00 for the EMS shipping. As UPS shipping normally is a day faster than EMS, this occationally compensate itself on this shipping deadline; if the UPS must ship the next day.

Emergency shipping will go by Jet Pak. They have very fast shipping and a late
order deadline of approx 17:00 ... and also a high price-tag! You must phone us immediately, if you have a panic, and you require this service (+46 70 658 79 70).

The above approximate shipping time assume payment by invoice or that an
advance payment have been confirmed. Shipping is also possible on a customer's own account (DHL, FedEx, UPS, etc. that have service here). In this case the customer pays all shipping fees on his account, and our shipping/handling fee of the order
is EUR 30.

The shipping fee is never a function of the order volume.

Payment Information

The different payment methods accepted are listed in the table below, along with the approximate processing time. For more information about a specific payment method click in the table. Swedish customers may also use our Plusgiro; Swedish customers
must also pay a 25% VAT.

A wire transfer normally take only a day, but then our bank take 3 days to inform us on the payment details.
If you send funds by Western Union it is received immediately, but there is a rather high transaction fee. The Western Union transaction fee should be payed by the customer. The exchange rate offset, approx 3.5%, that Western Union use on the transfer exchange rate, will be accepted by us, and you should not increase the transfer amount as a compensation for that. Western Union How-To.

We currently don't take credit cards due to security requirements, i.e. ... our service have gone obsolete. A webb update will fix this, but it will not occur in the near future. If you have any questions regarding the different payment methods please contact us.